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Business Purpose:  Client observed a 30% increase in employees 

                                    calling out sick, 10% increase in employees  

                                    submitting STD claims, and 65% increase in 

                                    employees stating low job satisfaction. Client 

 desired a learning solution to decrease  

 employee absence and increase employee 

 job satisfaction. 

Target Audience:     Call Center employees (required) 

    Customer-facing employees (recommended)

Solution:                    20 minute self-paced e-Learning course

Tool(s) Used:            Articulate Storyline 360, Canva, Microsoft                                             Copilot

Course Features: 

• Scenario with timed audio dialogue

• Slide layers

• Triggers

• States

• Accordion Interaction          

• Tab Interactions

• Knowledge Check

• Final Assessment

Additional Deliverables: Design Document | Storyboard 

                                            Quick Reference Guide (QRG)